WordPress Support Contract from €60.00 per month (€1.97 per day)

Although WordPress is an easy-to-use, popular and reliable CMS it is very important, for the safety of your web site to keep it constantly updated. Most hacked WordPress websites are a result of WordPress core, template or plugins not being kept up to date. Our WordPress starter contract cover the essentials to keep your website up to date and to have an affordable support retained:

• WordPress Security Update package
• Plus up to 90 minutes support per month

We do not limit the number of updates installed each month to WordPress or covered templates/plugins*.

WordPress support contract customers can use their support minutes in the following areas:

• General website help and support
• Content updates and creating new pages
• Search engine optimization
• Template tweaks
• Creating contact forms
• Selecting extensions
• Installing and configuring extensions
• Installing and configuring modules
• Changes to menus
• Consultancy and advise

Support contracts are for a specific website and are for a minimum of 12 months. Unused support time can be used in the next month only, being basically a form of support retainer: you can be sure that anytime during our business hours you can use the prepaid time you have in your contract, having priority over other customers. Contracts can be negotiated to contain more services/more retained support time, or you can use our Pay-as-you-go WordPress support to add extra support time to your contract as needed.

Contract covers only free/Open Source addons and commercial components for whom the client has valid licenses, or which are covered by developer licences owned by us.

 - your first step to learn about your site's security status

Malware doesn't discriminate. It doesn’t only infect popular sites. In fact, most malware attacks are automated, which means you’re as much of a target as anyone. And if you do get infected, it can do more than disrupt your site – it can ruin your reputation. Even if we recommend to everyone to request our Joomla Security Update service, we also offer an one-time Joomla Security audit to let you know how your site is looking like security wise, what are the security leaks you need to be aware of and what are our recommendations to prevent your site from being hacked.

You must be aware, that we don't do any changes to your site, we just examine it in order to build for you a list of recommendations! Based on the results, you can decide about what to do next based on the real security status of your Joomla site

Here is a list of what we usually checking. The list is only a restricted sample of our usual tasks, the complete list varies depending on your version of Joomla, your installed extensions, the server environment you use and several other factors.

• Your .htaccess file has been modified recently (301 re-directs away from your site, or to pages that aren't familiar)
• The files belonging to the version of Joomla you have are EXACTLY the same as the ones in the official packages
• Your config.php file was changed recently
• Any of your template files was changed recently
• You have files/directories which should not be there (odd index.php files in directories where they should not to be, for example)
• Your database has oddly named tables
• Your image directory (and couple of other similar directories) has files in it that end in something other than an image format extension, such as ".php"
• You have administrative users in the backend you don't are aware of!
• You have weird back-links, your page has unusual keywords in search-engine indexes
• With Google beginning to mask almost all keywords, it's harder nowadays to find out if users are coming to your site using keywords common to spammers (like pharma terms or payday loans). Still, it's worth digging into your analytics and also checking your Joomla search history in the backend to see what kinds of information people are attempting to find on your site.
• You have outdated extensions or extensions with known vulnerabilities
• Your site is listed by any blacklisting service, has bad WOT (Word of Trust) or any similar ratings
• Your site contains any known malware code.

If you have a website, you will often find that you need an experts help for a period of time. We're happy to offer a "Pay As You Go" consultancy service to help solve your issues. Websites are easiest to manage and maintain with regular administration tasks being carried out, and for that we recommend to purchase one of our Joomla or WordPress support packages, but if for what ever reason you need help we're always happy to help.

We offer immediate (well, to be precise, overnight in worst case) support to fix any Joomla or WordPress problems or issues you might be encountering with your website.

If you have a problem or a website project that needs instant attention and you haven't secured an on-going or 'retained' support contract, or you need more time, as you retained, then our 'pay as you go' support service is what you are looking for.

Common Support Tasks:

• Blank pages
• Only homepage displays, all other pages are blank
• Articles will not save or apply
• Joomla template tweaks
• Cannot login to the administrator area
• Password Reset
• Struggling to configure new component
• Template overrides

For further information or for a quotation on the effective cost contact us using the form in the “Contact Us” section.

Pay As You Go support is available at discounted rates (up to 40% from the base hourly rates) to customers who have an active security or support contract with us for Joomla (Joomla Site Dehacking, Joomla Migrations, Joomla Security Update, Joomla Security Audit, Joomla Support Services) or Wordpress {WordPress Security Update, WordPress Site Dehacking) , or are hosting their site on our server, at LeftBrainHosting.net.

Your website has been hacked? Do you see something else, than last time when you visit the site? Maybe a red "Reported Attack Page" banner? Anything else making you believe that something wrong is happened? Do you need post-hacking recovery? Or you just want to prevent this from happening and need a thoughtful Joomla security audit? Eventually you ordered our Joomla security audit package, and we (or someone else) signaled, that your site is (probably) hacked and you need a fast and effective cleanup?