Website Support Services

Ongoing support is valuable, especially since many new website owners lack the skills or time to perform important tasks that need to be completed after a website is launched. Running a business can be tough. You donțt need on top of that extra headaches relate to your web presence. We may become your trusted advisor and one stop resource: we are offering free consultation time included with most of our packages for our clients to call and ask for advice. Or, alternatively, we are offering these consultations independently of these, based on a flexible rate.

WordPress and Joomla are among the most popular Content Management Systems (CMSs). They have also become popular for malicious actors, as cybercriminals target sites on these platforms for hacking and injecting malicious content. The most well-known threats to CMS sites are the result of vulnerabilities introduced by outdated core, poorly written, unmaintained plugins, themes, and extensions. For many websites, especially those based on a CMS such as WordPress or Joomla!, regular updates are a fact of life. If you own a site based on Joomla or Wordpress you need regularly check these sites for vulnerabilities, and keep them up to date. Clicking on the update button is easy, but understanding the process and being able to deal with the unpredictable is hard. You might have no clue how to update a site’s core software, such as a CMS like Joomla or WordPress, or how to test and improve the site over time. Most likely you have no idea how to stage a change before taking it live or reverse an update that sends things awry. And this is the moment when we are coming into picture: we can take off this from your shoulders and keep your sites in top shape.

Hosting your site is also an important factor of your sitețs lyfecicle. You donțt need to be a hosting expert to do it with majority of hosting providers today. But still you may factor time into your plans for investigation and resolution of issues. The scope of what you can cover with technical support (e.g., domain issues, hosting, Joomla/WordPress core, themes, plugins) will depend on what you’re comfortable with. Better call us to deal with these issues - we have the time and expertise, and, ultimately we are also offering our hosting services too.

And then there’s security — hackers love to deface websites for no other reason than because they can. Site security is a huge problem for poorly maintained sites everywhere. Secure setup and ongoing monitoring is valuable for small businesses that can’t afford to manage it on their own. Even if you as the site owner have the skills to deal with these things, you might not have the time. We have both.

WordPress Site Dehacking

wordpress-hackedMalware doesn't discriminate. It doesn’t only infect popular sites. In fact, most malware attacks are automated, which means you’re as much of a target as anyone. And if you do get infected, it can do more than disrupt your site – it can ruin your reputation.

For as low as* 250USD/200€ we will examine your site, will quarantine and remove all infected files, cleaning your WordPress install from hacker's code, and notify Google that it is now safe and remove the warning. As part of our company policy wich includes hardening WordPress installs as we are working them, you will benefit from this too, we will add our tried and true of free WordPress security components and apply our best security related settings to make your site more hacker proof in the future. We offer a quick restoration service that gets your website back up and running and installs safeguards to help prevent future hacking.

We will:

  • Remove malicious scripts and files from your web space
  • Clean your WordPress theme and uploads folder
  • Install the latest version of WordPress
  • Reinstall the latest versions of the plugins you use
  • Change all your passwords to very strong secure ones
  • Secure your WordPress website
  • Hardening your site with addition of extra software protection layer
  • Installing an early warning system
  • Install a simple backup system
  • Get your website up and running again

Depending on how many plugins and uploads a site has, this process is very time consuming.  Restoration time depends on how many files make up your website as they all need to get checked.

Get your site cleaned and back in order!


* Actual prices can vary. On the evaluation phase we will notify you if the actual situation requires more efforts/resources - so bigger price. But generally, on most cases our initial price for cleaning hacked sites will cover all expenses.

Joomla Security Audit

 - your first step to learn about your site's security status

Registered Joomla Security Services providerMalware doesn't discriminate. It doesn’t only infect popular sites. In fact, most malware attacks are automated, which means you’re as much of a target as anyone. And if you do get infected, it can do more than disrupt your site – it can ruin your reputation. Even if we recommend to everyone to request our Joomla Security Update service, we also offer an one-time Joomla Security audit to let you know how your site is looking like security wise, what are the security leaks you need to be aware of and what are our recommendations to prevent your site from being hacked.

You must be aware, that we don't do any changes to your site, we just examine it in order to build for you a list of recommendations! Based on the results, you can decide about what to do next based on the real security status of your Joomla site

Here is a list of what we usually checking. The list is only a restricted sample of our usual tasks, the complete list varies depending on your version of Joomla, your installed extensions, the server environment you use and several other factors.

joomla-security-audit

  • Your .htaccess file has been modified recently (301 re-directs away from your site, or to pages that aren't familiar)
  • The files belonging to the version of Joomla you have are EXACTLY the same as the ones in the official packages
  • Your config.php file was changed recently
  • Any of your template files was changed recently
  • You have files/directories which should not be there (odd index.php files in directories where they should not to be, for example)
  • Your database has oddly named tables
  • Your image directory (and couple of other similar directories) has files in it that end in something other than an image format extension, such as ".php"
  • You have administrative users in the backend you don't are aware of!
  • You have weird back-links, your page has unusual keywords in search-engine indexes
  • With Google beginning to mask almost all keywords, it's harder nowadays to find out if users are coming to your site using keywords common to spammers (like pharma terms or payday loans). Still, it's worth digging into your analytics and also checking your Joomla search history in the backend to see what kinds of information people are attempting to find on your site.
  • You have outdated extensions or extensions with known vulnerabilities
  • Your site is listed by any blacklisting service, has bad WOT (Word of Trust) or any similar ratings
  • Your site contains any known malware code.

Price

The amount of work to be done is varying due to many factors, so we can give you a price for the service only after doing a free, no strings attached preliminary examination of your site, but we have a good news for you! Our prices are starting from 50 €/70$. Even better, if you choose the Joomla Security Update service, the service is FREE.

Joomla Support Services

joomla-support-servicesJoomla Support Contract from €60.00 per month (€1.97 per day)

Registered Joomla Security Services providerAlthough Joomla! is unanimously considered one of the most reliable CMS it is very important, for the safety of your web site to keep it constantly updated. Most hacked Joomla websites are a result of Joomla or extensions not being kept up to date. Our Joomla starter contract cover the essentials to keep your website up to date and to have an affordable support retained:

We do not limit the number of updates installed each month to Joomla or covered extensions.

Joomla support contract customers can use their support minutes in the following areas:

  • General website help and support
  • Content updates and creating new pages
  • Search engine optimization
  • Template tweaks
  • Creating contact forms
  • Selecting extensions
  • Installing and configuring extensions
  • Installing and configuring modules
  • Changes to menus
  • Consultancy and advise

Support contracts are for a specific website and are for a minimum of 12 months. Unused support time can be used in the next month only, being basically a form of support retainer: you can be sure that anytime during our business hours you can use the prepaid time you have in your contract, having priority over other customers. Contracts can be negotiated to contain more services/more retained support time, or you can use our Pay-as-you-go Joomla support to add extra support time to your contract as needed.

Call Us!

So, if you need a Joomla guru to hire for your site, don't hesitate: we have great offers for any scenarios you might have!

WordPress Security Updates

Wordpress-Update WordPress hacking is becoming an increasing problem, and is affecting thousands of websites daily – many site owners are not even aware they’ve been hacked.

To ensure that you don’t become a victim to hackers, we are now offering a security package that will make your site almost impenetrable to hackers!

If you do not have the time, the interest or the knowledge to keep your web site updated, you can subscribe to a “WordPress Security Update*” plan with us for just 300 € (approx. 333 USD) per year. Our team will keep your website (both WordPress and add-ons) updated for you reducing the possibility of attack from hackers. For further information or for a quotation on the effective cost of this operation contact us using the form in the “Contact Us” section.

Unlimited WordPress Updates (for 1 year) - Whenever there is a new update to WordPress we will log-in to your site and upgrade to the new version. On average, a minor update to WordPress is released every couple of weeks or so.

Unlimited Plugin Updates (for 1 year) - We will also keep all your plugins up-to-date. Everytime we update WordPress we will also update any plugins that have new versions.

Unlimited Theme Updates - For those that have a Theme framework (Such as WooThemes) that is regularly updated, we will update your Theme framework whenever a new version is released. These frameworks are updated more than once a month on average.

Free & Unlimited Hack & Security Support (for 1 year) - If, somehow, your WordPress installation still gets hacked, we will not charge anything to fix the problem.

While no one can guarantee you won't be hacked in the future, our WordPress Security Update service helps reduce the risk of future attacks, and helps you recover faster (and less expensively) if one ever does occur.

Keep your site clean, up and running with minimal effort!

* The WordPress Security Update pagkage covers only upgrades WITHIN the existing WordPress major versions. If a new WordPress major version will be released, wich will need a partial or total rebuild of the site, this package will not cover that migration. Same applies for your plugins and themes, if these will need more attention, than a regular, standard upgrade, you will need to aquire the services for performing these actions.  If purchase of commercial components will be needed, the price will be added to the final invoice. If you need more services, than those covered by this package, you should consider upgrading to our WordPress Support Services or to use our Pay-as-you-go service.